Billing & Accounts Officer

Location: Carshalton Road, Sutton, SM1 4LE

Start Date: ASAP

Contract Duration: 3+ months

Working Hours: Mon - Fri, 09:00 - 17:00, 37 Hours per week

Pay Rate: £17.39 per hour

Job Ref: OR19188

Job Responsibilities

Manage service charge and major work accounts promptly.

Provide payment options and refer leaseholders to advice sources if needed.

Refer debts to external solicitors when appropriate.

Recommend debts or credits for write-off or write-on.

Process refunds for accounts in credit.

Encourage and manage direct debit payments.

Take payments over the phone using debit or credit cards.

Support the team during busy periods and work flexibly.

Collaborate with SHP staff for essential customer services.

Attend resident forums and meetings as required.

Assist in calculating service charge actuals and invoice processes.

Respond to correspondence and complaints promptly.

Achieve personal and team targets and participate in initiatives.

Person Specifications

Must Have

Customer-focused experience and commitment to excellent service.

Ability to work under pressure and meet deadlines.

Strong written and verbal communication skills.

Good numeracy, literacy, and IT skills, including Microsoft Office.

Ability to work independently and as part of a team.

Nice to Have

GCSE Maths and English at Grade C or above, or equivalent.

Full UK driving license and access to a vehicle.

Business insurance for own car.

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