Do you prefer dealing with back-office amendments instead of working toward sales targets?

Do you have experience using a GDS, ticketing including reissuing?

We are excited to be working with this well-established and reputable Luxury Tour Operator who is seeking a Sales Support Executive to join their team, due to growth of the business.

As a Sales Support Executive you will be dealing with post booking enquiries, ensuring the smooth running of booking from start to finish and assisting with any booking issues.

This is a great move for someone who is already working for a Tour Operator with previous experience in a similar sales support, operations or back-office role.

If you are looking for a new challenge, to further your operational experience and be rewarded with a competitive salary, flexibility to work remotely along with great working hours, please apply now!

JOB DESCRIPTION:

Ensuring the smooth running of booking from start to finish to eliminate errors
Liaising with Travel Agents/clients and assisting with any booking issues
Monitoring GDS queues and removing dummy bookings
Ensuring travel documents are updated and dispatched on time
Assisting sales team with operational problems such as BA strikes and foreign office advice.
Processing agent vouchers
Gathering any missing client information, client contact, dob, frequent flyer etc
Advising Travel Agent with flight schedule changes
Checking funds have been received in order to ticket flights
Offering Concierge services to clients including pre-booking spa treatments, dinner reservations and children's clubs, airport lounges etc.
Handling special request from VIP clients such as bottles of wine request and welcome letters
Booking transfers, EK/UL chauffeur, restaurants and excursions

EXPERIENCE REQUIRED:

Current experience within the travel industry is essential
Experience working within operations for a Tour Operator
Experience using a GDS is essential (preferably Galileo but happy to cross train)
Excellent attention to detail
Ability to multi-task and work to deadlines

THE PACKAGE & HOURS:

£25,000 - £30,000 (Depending on experience)
Fully homeworking (occasional travel to the London office for training and meetings)
Monday - Thursday: 09-17:30 & Friday: 09- 17:00

INTERESTED?

Please follow the instructions to apply attaching your CV! For any further information please call (phone number removed) or email If this role is not quite right, but you have Travel Industry experience and are keen to find a new opportunity, please do send your CV, we may have something else that could be perfect for you! Know someone else who might be interested in Travel Industry opportunities? Please share our details