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Date Added: Sat 01/07/2023

Customer Accounts Specialist / Income Assistant

Croydon, CR0, UK
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Job Type: Permanent, FullTime

Salary: £19.55/hour

MMP Consultancy are looking to recruit an Income Assistant to join a housing provider on a temporary contract.

We are currently looking for an enthusiastic individual to provide effective and efficient customer account management with the overall objective to reduce arrears, maximise the collection of income and sustain tenancies for the business.


* To manage low level account collection for rent and arrears
* To call customers in relation to their rent account, in order to collect payments, set up pay arrangements
* To manage the direct debits process
* To undertake administration duties relating to customer accounts
* To undertake the collection of debts in accordance with the income collection policies and procedures, working with other staff to collectively meet objectives
* Undertake any other duties and responsibilities of an equivalent nature as required
* To ensure compliance with the business' Equality & Diversity, Health & Safety policies and general Data Protection Regulations

Skills & Abilities

* Strong numeracy, literacy and communication skills with a minimum pass in Mathematics and English at GCSE level or equivalent
* Be an excellent communicator when managing customer queries using the most appropriate method of communication, to ensure you provide an excellent customer focused service
* To consistently work with integrity, professionalism, empathy and consideration
* Experience of dealing with customers in a pressurised environment and using positive negotiation skills to reach mutually acceptable outcomes
* Be an excellent communicator, politely & professionally deal with customer queries using the most appropriate method of communication
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