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DATE ADDED: Fri 13/04/2018

Internal Sales Coordinator

Folkestone, UK


JOB TYPE: Permanent

SALARY: £20000 - £21000

Internal Sales Coordinator

Location: Folkestone, Kent
Salary: £20,000 - £21,000
Contract: Full time, 45 hours per week.

Do you have the ambition, vision and talent to take your career forward with a fast growing business?

Do you want to make a difference, a real difference?

If so, this is a great opportunity to join the team at FFX. Since we started in 2003, we have become one of the UK's largest independent suppliers of high quality tools, fixings and building supplies. We have big plans for the future and want you to be a part of it.

Working in conjunction with the Branch Manager you will increase the market penetration of the business in the local area and improve the value of account customer sales across the entire product portfolio - hand and power tools, accessories, fixings, general construction consumables and builder's merchant products.


• Providing a first class service to all FFX customers, including quotes turned round quickly and accurately, accurate and on time deliveries, and emails and phone calls returned within agreed timescales at all times.

• Negotiating with customers and potential customers (and suppliers) via email/phone to maximise sales, and gross margin.

• Researching product lines to ensure an excellent understanding of all product ranges in order to provide an exemplary level of service through good product knowledge.

• Ordering and processing orders on the phone, email and via the internal system ensuring that all orders are dispatched to customers promptly and correctly.

• In line with policy, researching and agreeing pricing margins on current product offers and promotions to be communicated to customers via email and phone resulting in the generation of sales and repeat business.

• Proactively generating sales through careful targeting of potential customers, researching their needs and preparing proposals such that they buy through FFX.

• Resurrecting lapsed customers by reviewing past orders and proposing new offers based on their needs.

• Working closely with the Sales Reps to develop business, manage customer accounts and process every day Sales Reps orders

• Day to day duties, including filing, taking phone calls (and messages), answering emails, calling suppliers for costs, calling and emailing the technical sales team, calling and emailing customers, checking on deliveries in to FFX and out to customers and providing back-up in the Sales Office as requested.

• General administration not covered above.

The Individual

Capability, Knowledge and Experience

• Previous telephone sales experience within a Builders Merchant with a proven track record of revenue generation.

• Good product knowledge across fixings, fasteners, power tools and accessories, hand tools and builder's merchant type products.

• A willingness to learn where there are product knowledge gaps.

• Good IT/system skills; proficient in Word and Excel.

• Business acumen and commercially aware.

Education and Qualifications

• Good secondary education.

Personal Characteristics

• Strong customer service ethos.

• The ability to influence at all levels with strong negotiation skills.

• Excellent and accurate communication skills – verbal and written.

• Ability to think outside the box.

• The ability to work under pressure, quickly and accurately.

• Self-motivated with desire to achieve and excellent organisation skills.

• Proactive with a high level of common sense.

• Commercially aware with excellent ability to understand and interpret market information.

• Strong numeracy and literacy skills with great attention to detail.

• Eesilient personality, able to forge strong relationships and instil trust in customers over the phone.

• A team player willing to complete the mundane tasks for the greater good of the team.

These duties are not exhaustive. Additional hours of work may be required, as determined by the needs of the business. Additional duties, responsibilities and projects may also be required.

If you feel you have the skills and experience to be successful in this role then apply today!

Role: Internal Sales Coordinator
Job Type: Permanent
Location: Folkestone, South East

Apply for this job now.