Extensive travel required, up to 90%
o Ability to read and interpret blueprints
o Strong mechanical skills, including hydraulics, pneumatics, lubrication and coolant systems.
o Competent in machine control and interface diagnostics and repair.
o Strong background in Fanuc PLC and CNC (30i) systems.
o Strong background in Siemens PLC and CNC (840D) systems.
o Must have complete set of own tools appropriate to complete any required repairs. Heller specific special tools will be provided.
Essential Duties and Responsibilities:
o Provide troubleshooting for mechanical & electrical repair of machines and machining process issues over the phone with customer.
o Provide troubleshooting for mechanical & electrical repair of machines and machining process issues at customer sites.
o Analyze in detail complex mechanical and electrical machine and automation components for failure modes.
o Repair and/or rebuild major mechanical assemblies either in-house or at customer’s facility.
o Repair electrical and machine controls issues at customer’s site.
o Support the transportation of tooling and spare parts to customer site.
o Discuss and diagnose issues onsite with customer
o Request spare parts through Aftermarket Sales group
o Thoroughly document repairs on service reports
o Track and document expenses on expense reports
o Must have excellent planning skills
o Must be able to manage time effectively
o Communicate effectively with customer maintenance techs, customer plant engineers and management.
o Thorough understanding of HUS processes: Service Call (SV.PM.001)
o Must be able to search the HUS job folders and Matrix to access drawing and parts information.
o Microsoft Office Product application capability (specifically Outlook, Word, Excel, and Power Point)
Manage time effectively
HELLER was founded in 1894 as a small craftsmans workshop in Germany. Today a world leading manufacturer with 2,470 employees, the group develops and produces state-of-the-art machine tools and entire production systems for metal-cutting processes. The HELLER product range comprises 4-axis and 5-axis CNC machining centers, CNC mill/turning centers, CNC machines for crankshaft and camshaft machining, flexible manufacturing systems and a modular range of services. HELLER began its operations in the United States in 1982 and has a production facility in Troy, MI.
Role: Field Service Technician
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