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DATE ADDED: Wed 03/10/2018

Desktop Support Engineer

Medford, USA
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COMPANY: AUXZILLIUM LLC

Job Description

Purpose:

We are looking for a skilled and energetic support engineer with experience supporting infrastructure and end user computing for our customers both remote and at customer sites. While advanced support skills are required, a major component to the job is interfacing with customers, so a friendly personality is required. Candidates should have hands-on experience across a broad range of technologies and be comfortable working in the majority of the following areas:

Responsibilities:

  • Diagnose and resolve end user issues with things such as desktops/laptops, network connectivity, application compatibility, desk and mobile phones, etc.

  • Reset passwords in an Active Directory environment

  • Create, edit, or remove distribution/security groups and Windows Share/NTFS Permissions

  • Group Policy modification on a basic level

  • Image computers with WDS and MDT 2012 per client image

  • Troubleshoot issues with DNS/DHCP

  • Setup mobile devices according to company policy

  • Answer incoming phone calls and handle present issue or route call to proper team member

  • Setup Office 365 accounts from the account itself to Exchange alias’s, Full Access/Send As Rights, SharePoint, and work with DirSync and Active Directory Integration

  • Troubleshoot general issues with Windows 7, 8, and 10; Server 2008 R2 and Server 2012 R2; and Mac OSX

  • Install, Configure, and Manage Symantec Cloud Antivirus

  • Diagnose issues with tablets such as iPads and Surfaces’

  • Identify and resolve issues in Office 2010, 2013, and 2016 for both Windows and Mac

  • Troubleshoot networking (Layer 1 and 2) with an intermediate skill set

  • Determine source of client concern by gathering information from user on the telephone.

  • Escalate issues in a timely manner

  • Maintain technical knowledge by attending educational workshops, reviewing technical whitepapers, establishing personal networks, participating in technical societies.

  • Maintain client confidence and protect operations by keeping information confidential.

  • Contribute to team effort by accomplishing related tasks as needed.

  • Promote positive atmosphere in surrounding team members

  • Ability to take tests and earn certifications

Experience:

  • A minimum of 3 years’ experience in IT Help Desk and/or Desktop Support operations troubleshooting PC, peripheral, and network issues.

  • Experienced applicants with focused experience in Microsoft environments of 500-1500 end users and/or MSP experience are a plus.

  • Experience working in a team-oriented, collaborative environment.

Skills & Knowledge:

  • Excellent customer service, written and oral skills.

  • Self-motivated and goal driven, with the ability to multitask and to effectively prioritize and execute tasks in a fast-paced environment.

  • Knowledge of Windows Desktop applications; various operating systems such as Windows 7 and 8; Windows 10 as well as Server 2008 R2 and Server 2012R2 are a plus.

  • Knowledge of software applications and basic hardware for the PC

  • Principles and terminology of networking on the Layer 1 and 2 side

  • Knowledge and demonstrated expertise with the management and support of Microsoft Active Directory Domains.

  • Knowledge and demonstrated expertise with the management and support of Microsoft Office, Office 365, and common productivity applications.

  • Knowledge of wireless networking components and terminology; Familiarity with Cisco, Sonicwall, or Xirrus Wireless Networks are a plus

  • Awareness of commonly used Microsoft products and services

  • Ability to coordinate multiple tasks, status actions items, respond to changing priorities, and react to short deadlines.

  • Creating and maintaining user self-help documentation, technical documentation and procedural documentation.

Knowledge of Anti-Virus applications such as Symantec

Notes:

*Candidates with previous Managed Service Provider (MSP) Experience considered a plus and are urged to apply*

*Log Me In, RMM tools, ConnectWise, AutoMate/Manage PSA applications are a plus*

Comprehensive background checks are performed that include Criminal, Patriot Act/Office of Foreign Assets Control (OFAC) watch list checks and Drug and Alcohol testing at least once every five years.


Role: Desktop Support Engineer
Job Type:
Location: Medford,

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