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DATE ADDED: Tue 16/10/2018

Technical Support

Hayward, USA


Job Description

Are you a gadget geek? Think you can solve any puzzle? Does product testing and bug hunting make your life complete?

We are looking for a Jedi Master who is an accomplished second tier technical support representative and test technician. You will perform troubleshooting and problem resolution tasks to end users and resellers around the world as well as frequent regression testing of our firmware and software offerings prior to release.

Davis Instruments manufactures a line of meteorological sensors using telemetry solutions as diverse as USB, TCP/IP, FHSS, BLE, Mesh and cellular M2M that utilize multiple UIs ranging from desktop to web to apps to APIs.

We are not a mega-company where your relationships with your colleagues are via email or across the conference table. We are a company where we eat lunch with the engineers who are designing the next improvement to our products. It's a company where we talk about current events with purchasing staff and take break time walks around the block with software coders. It's a place where each person really matters, where you can make a real difference, and where we value the balance between work and family.

Our new team member must have:

  • An AA in electronics or computer science.

  • 4 years' experience in a customer facing technical support call center.

  • 2 years of experience as a test technician

  • Excellent telephone skills.

  • Proven ability to diagnose and troubleshoot hardware/system level failures.

  • Working understanding of Tera Term, Wireshark, mesh networks, FHSS and M2M cellular telemetry.

  • The curiosity and drive to solve any puzzle that comes their way.

Preferred but not required:

  • Background in meteorological sciences and agriculture.

  • Experience in VB, JavaScript, SQL, Python and embedded systems

Davis Instruments is an Equal Opportunity/Affirmative Action employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or protected Veteran status.

Role: Technical Support
Job Type:
Location: Hayward,

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