Location: SaltashIndustry: Freight Forwarding / Supply Chain LogisticsEmployment Type: Full-Time

Are you a detail-oriented professional with a passion for delivering exceptional service in a fast-paced environment? An exciting opportunity has arisen within a high-performing team supporting strategic freight forwarding accounts. This role is ideal for someone with a strong background in sea freight operations and a proactive approach to customer service.

Key Responsibilities

• Deliver exceptional customer service by completing booking procedures accurately and efficiently, ensuring a seamless “right-first-time” experience for every client.
• Manage import processes with confidence, providing clear guidance and expertise to clients to support smooth and compliant shipments.
• Handle client payments where credit terms are not in place, ensuring transactions are processed securely and professionally.
• Prepare and verify all documentation required for customs clearance, ensuring accuracy and full compliance with relevant regulations.
• Select and coordinate with trusted suppliers, choosing partners who offer the best balance of service, reliability, and value for our customers.
• Negotiate competitive rates and deliver clear, compelling quotations to clients to support their logistics needs.
• Contribute to the growth of our European Centre of Excellence, helping to enhance processes, share best practices, and drive continuous improvement.
• Ensure all activities follow Authorised Economic Operator (AEO) standards, consistently working in line with established procedures and work instructions.

Why This Role?

This is a unique opportunity to work behind the scenes with a major logistics provider, supporting high-value accounts in a confidential capacity. You’ll be part of a collaborative team that values precision, accountability, and customer satisfaction.