A local government organisation is seeking a confident and customer-focused individual to join their busy customer services team. This is a great opportunity for someone who enjoys helping others and thrives in a fast-paced, public-facing environment.

Key Responsibilities:

* Responding to enquiries via phone, email, and online platforms.

* Logging and updating customer records accurately.

* Handling complaints with professionalism and empathy.

* Liaising with internal departments to resolve queries.

* Providing clear and helpful information about council services.

Ideal Candidate:

* Previous experience in customer service or contact centre roles.

* Strong communication and interpersonal skills.

* Comfortable using IT systems and databases.

* Able to manage multiple tasks and work under pressure.

* A proactive and positive approach to problem-solving.

This role offers the chance to make a meaningful contribution to the local community while gaining valuable experience in the public sector.

Apply now to join a supportive team delivering excellent service to residents