Role: Customer Service Advisor

Type: Permanent

Hours: 08:30 - 16:30, Office Based

Location: WF14, Free Car Park

Salary: £26-28,000 per annum

Are you passionate about delivering exceptional customer service? Do you thrive in a dynamic environment where your skills can make a real difference? If so, we want to hear from you! Our client, a leading manufacturer of sustainable furniture, is looking for a dedicated Customer Service Advisor to join their team.

About the Role:
As a Customer Service Advisor, you will be the backbone of our client's customer interactions, ensuring a smooth journey from order placement to delivery. Your responsibilities will include:

Ticket Handling: Manage customer service tickets promptly, ensuring every query is addressed within established timeframes
New Orders: Process incoming orders accurately and coordinate with fulfilment teams for timely delivery
Order Fulfilment & Delivery Management: Oversee customer deliveries, keeping clients informed every step of the way
Sample Management: Process and fulfil customer sample requests while tracking inventory
Non-Conformance Management: Document and manage product/service non-conformance reports, liaising with relevant teams for swift resolution
Sales Quotations: Create detailed quotes and follow up to enhance conversion rates
Payment Queries: Address inquiries regarding invoices and payments, ensuring professionalism in communications
What We're Looking For:
To be successful in this role, you should have:

Previous customer service experience, preferably in a B2B environment.
An understanding of sales processes and the order-to-cash cycle.
Proficiency with CRM/Ticketing systems and order processing software.
Advanced skills in Microsoft Excel and Outlook.
Excellent written and verbal communication skills.
Strong analytical thinking and conflict resolution skills.
A customer-centric mindset with high attention to detail.

What's in it for You:

Company Pension
Employee Assistance Programme with 24/7 support
Enhanced Maternity and Paternity pay
Life insurance
Regular Company Events
Cycle to Work Scheme
Free car parking on-site

Apply now, we can't wait to speak with you!

Office Angels is an employment agency and business. We are an equal-opportunities employer who puts expertise, energy and enthusiasm into improving everyone's chance of being part of the workplace. We respect and appreciate people of all ethnicities, generations, religious beliefs, sexual orientations, gender identities, abilities and more. By showcasing talents, skills and unique experiences in an inclusive environment, we help individuals thrive. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.

Office Angels acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. Office Angels UK is an Equal Opportunities Employer.

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