Facilities Officer (Temporary)

Location: Penge, London SE20Contract: Temporary until June 2026 (with likely extension)Hours: Monday to Friday, 9:00am – 5:00pm (office-based)Pay rate: £16.12 per hourStart: Immediate start available

A well-established housing association based in Penge, SE20 is seeking an experienced and proactive Facilities Officer to join their Property & Facilities team on a temporary basis. This is a hands-on, customer-focused role ensuring the office estate is safe, compliant, well-maintained and welcoming for colleagues, residents and visitors.

There is a strong likelihood of extension for the right candidate.

Main Purpose of the Role

To ensure the office estate is safe, secure and fully compliant with statutory obligations while providing a clean, tidy and productive workplace. The Facilities Officer will take ownership of site standards, lease obligations and service delivery, ensuring excellent customer service and cost-effective management of resources at all times.

Key Responsibilities

Facilities & Compliance

• Ensure sites are safe, secure and compliant, including:
  • Weekly fire alarm and panic alarm tests
  • Six-monthly evacuation drills
  • Health & Safety audits
  • Accident reporting and desk occupancy audits
• Maintain site logbooks, compliance trackers and shared drive documentation
• Conduct regular building checks and ensure issues are resolved satisfactorily
• Report, monitor and manage building and maintenance issues
• Manage Fire Wardens, Fire Marshals and First Aiders to ensure adequate coverage
• Understand and manage lease obligations and support rent/service charge reviews
• Respond to out-of-hours incidents as required

Contractor & Stakeholder Management

• Coordinate and supervise third-party contractors on site
• Build strong working relationships with suppliers and service partners
• Inform key stakeholders of issues affecting building or business operations
• Arrange and attend monthly site meetings, producing minutes where required

Finance & Administration

• Track budget spend for allocated sites
• Raise purchase orders, process payments and obtain authorisations
• Manage site mailbox and key building communications

Reception & Customer Service

• Act as first point of contact for customers, residents and visitors
• Ensure visitors and residents are welcomed, booked in and hosts notified
• Provide a professional, “one-stop shop” customer service experience
• Ensure reception and office areas are tidy, accurate and up to date

Office & Operational Support

• Control deliveries, incoming/outgoing post and courier bookings
• Manage staff ID passes, access control and car parking (where applicable)
• Maintain catering supplies, stationery stock, meeting rooms and kitchens
• Monitor printers/MFDs, replenish stock and log/report faults
• Check and report faults with all audio-visual equipment

Experience & Skills Required

• Strong interpersonal skills with a customer-focused approach
• Professional, credible and confident communicator
• Empathetic and culturally aware when dealing with residents and users
• Excellent IT skills (Word, Excel, PowerPoint)
• Knowledge of video conferencing and AV equipment
• Analytical, methodical and detail-focused with strong literacy and numeracy
• Previous experience in Facilities Management preferred but not essential