We're looking for a motivated and capable Systems Analyst to support and enhance a number of systems across the business. This is a hands-on role where you'll drive system improvements, ensure platform stability, and help future-proof our technology landscape.

Working closely with internal IT Business Services, Support, and Infrastructure teams, you'll act as a key link between technology and business operations - delivering solutions that add real value.

What You'll Be Doing

* Support, maintain, and develop business-critical systems across the business

* Lead and contribute to system upgrades, enhancements, and improvement initiatives

* Analyse business requirements and translate them into effective technical solutions

* Collaborate with software vendors and third-party partners

* Conduct system testing and support successful implementation of new features

* Drive continuous improvement aligned with business strategy

* Develop and support low-code applications (K2 / PowerApps or similar)

* Create and maintain documentation, procedures, and recovery processes

* Provide technical support to end users and ensure systems deliver long-term value

* Participate in an on-call rota (1 week in 4)

What We're Looking For

* Strong organisational skills with the ability to manage changing priorities

* Excellent communication skills and the ability to engage stakeholders at all levels

* Solid technical understanding with strong documentation skills

* A methodical, logical approach to problem solving

* Experience driving continuous improvement initiatives

* Ability to work independently and under pressure

* Strong customer service mindset

Why Join Us?

* Be part of a collaborative and forward-thinking IT team

* Work on impactful systems within a critical industry

* Opportunity to lead projects and influence system strategy

* Develop your skills in modern platforms, including low-code technologies