Team Leader - EPOS System Support
Location: High Wycombe (Office-Based)
£40,000 + Bonus + Full Benefits Below

This is a fantastic opportunity for you, a motivated and customer-focused EPOS Team Leader to join a growing digital services department. This is an excellent opportunity for someone with strong operational understanding of EPOS systems and experience leading a small customer support or solutions team.

About the Role
We are looking for a well-rounded individual with excellent communication, leadership, and problem-solving abilities. You will lead an office-based Customer Solutions team and play a key role in the ongoing development, adoption, and performance of an in-house EPOS platform used by a large and expanding user base.

You will ensure high-quality system support, manage implementation pipelines end-to-end, and deliver proactive user engagement through training, health checks, and feature guidance. The role also involves maintaining project tracking, supporting system testing, and contributing to product enhancement initiatives.

Key Responsibilities
* Lead, support, and develop a Customer Solutions team (3 direct reports)
* Oversee system support and ensure all tickets are logged, monitored, and resolved efficiently
* Manage the full customer implementation pipeline from initial enquiry to go-live
* Work with internal teams to support user retention and customer satisfaction
* Deliver user health checks and training on new features
* Maintain project and performance trackers to support reporting and analysis
* Assist with product data management, application testing, and user communications
* Contribute to the continued growth of the EPOS platform and overall service offering

Skills & Experience
Personal Attributes:
* Natural leader with the ability to motivate and support a team
* Professional, friendly communicator with a strong customer-service focus
* Confident problem-solver with strong numerical and analytical skills
* Self-starter who drives results and supports collaborative team goals
* Highly organised with strong workload and time management skills

Professional Experience:
* Proficient with Windows 11, MS Office, and especially Excel
* Experience with EPOS systems and daily operational processes
* Background in team leadership and performance monitoring
* Experience in retail, hospitality, education, or similar operational environments
* Sales or lead management experience

Beneficial Experience (Not Essential):
* Application or IT support
* Small-business operational experience
* Familiarity with SQL
* Industry-specific product knowledge (training provided)

Benefits for the Team Leader - EPOS System Support position
* Company pension
* Employee benefits programme
* 4 weeks' holiday plus bank holidays and birthday leave
* Performance-related bonus
* Private healthcare
* Access to discounted products for personal use

If you are an enthusiastic leader with strong EPOS experience and a passion for delivering outstanding customer service, we would love to hear from you.