A lifestyle Hotel based on London’s eccentric South Bank. With 354 bedrooms, award-winning food and drink outlets and an electric energy, Sea Containers London is a destination where glamour meets brutalism – and it's your London anchor on the River Thames.

We’re looking for a detail-oriented and guest-focused Room Reservations Agent to join our central reservations team, supporting both Sea Containers London and One Hundred Shoreditch—two of the capital’s most iconic lifestyle hotels.

This is an exciting opportunity to be part of a dynamic commercial team where you’ll play a key role in delivering exceptional guest experiences right from the first interaction.

• Handling inbound room reservation enquiries via phone, email, and booking channels

• Delivering warm, professional, and efficient service to all guests and partners

• Converting enquiries into bookings while upselling where appropriate

• Accurately inputting and managing bookings within the PMS and reservations system

• Liaising with front office, revenue, and sales teams to support a seamless guest journey

• Assisting with group bookings, special requests, and VIP arrangements

• Maintaining in-depth knowledge of hotel offerings, promotions, and availability

Salary: £26,468 p/a + service charge

At Sea Containers London we are committed to giving our employees the skills and support required to deliver extraordinary experiences, and most importantly, to grow in their careers. On top of this we also like to offer our teams a wide range of benefits including:

• Guest experience including dinner and drinks

• 6 complimentary nights a year at any Lore Group hotel

• Lore Group Employee & Immediate Family Rates

• Lore Group Friend and Family Rates

• 50% Employee discount and 25% Friends and Family discount at over 800 partner hotels via Lore Discovery

• 50% discount in Lore Group restaurants and bars

• Discounts in our spa and cinema

• Contribution towards Health - Cash Plan

• 2 days paid volunteering leave per year

• Life Assurance

• Length of service incentives (additional holiday)

• Bespoke training programmes

• Free meals on duty

• Incentives such as Ride-to-Work and season ticket loan

• Quarterly employee award ceremony and company staff parties

• Employee assistance programme

Location: London