Senior Director Member Engagement
Senior Director, Member Engagement - Central London/hybrid - Competitive salary, bonus & benefits
My client, a global healthcare company based in Central London, is looking to recruit a Senior Director Member Engagement. Reporting directly into the Chief Commercial Officer/VP Sourcing, you will be leading the Member Engagement function. Heading a high performing team of key Account Managers, you will work closely alongside the Leadership Team to build business plans which are aligned across the supply chain, develop workstreams to deliver the plans and ensure that the rigour and discipline is in place for their delivery.
Key responsibilities:
- Day to day team management of the Member Engagement function. Lead, coach and develop a team of key account managers ensuring that their objectives are aligned to the customer and patient's needs
- Responsibility for developing and delivering the company's customer facing strategy, in conjunction with senior leaders, ensuring that this is monitored and tracked cross-functionally
- Acting as the voice of the customer, keeping up to speed with market trends and events, Member and customer strategies and aligning with the Senior Directors across Sourcing and Bid Management to ensure sourcing activities deliver against these needs
- Implementation and ongoing process improvements of Member facing activities, including the development of the Member Portal to provide a technology solution for how we communicate effectively to the Members
- Leading relevant sourcing workstreams to deliver the Member's strategic growth programs and ensure their successful delivery
- Working in collaboration, as required, with the President and Chief Commercial Officer to explore opportunities for growth outside of the existing Member base and ensuring a successful onboarding of any new customers
Key skills:
- Extensive experience at a senior leadership level in a strategy or commercial role ideally within a sales, procurement, or sourcing background with experience in operations, analytics, strategy and business development
- Proven experience in leading teams
- Proven experience in managing significant budget and P&L responsibilities
- Industry knowledge desirable preferably within pharmaceuticals
- Experience in healthcare and related pharmaceutical distribution experience
- Demonstrated consistent ability to develop strategic and tactical plans as well as strategic problem-solving capabilities
- Ability to communicate to Executive leadership and develop relationships at all levels
- Highly motivated self-starter: ability to initiate and manage projects with minimal supervision
Broadstone Resourcing Ltd acts as an Employment Agency and an Employment Business and all appointments will be made on merit alone.
