AV Service Account Manager
UNDERSTANDING, SERVICE, TRUST
3 Words that Guarantee Results in Recruitment
Service Account Manager
London salary circa £60,000++
One of the AV industry's most powerful international delivery and support operations trusted by a varied client base in more than 80 countries across 6 continents. To date, they have completed 700+ projects outside of the UK that meets the demands and challenges of a globalised marketplace, keeping the lines of communication and collaboration open.
To develop and manage existing and new Service Accounts & Contracts . To identify, target and develop new business opportunities for proAV Support Services Division to increase market share.
Key Responsibilities
- To prepare and issue maintenance contracts and support proposals
- To assist in the preparation of Service tender returns
- To attend any post tender interviews in support of the Projects Sales Teams
- To account manage named Service accounts to ensure all Service activities are carried out to the clients satisfaction to ensure renewal of the Service Contract
- Attendance at regular Account Management meetings as required
- Minuting of Service meetings and implementation of any Service actions that may arise
- Ongoing Service development of Service accounts
- Problem resolution on all contracts as required
- To be a first point of Service escalation in the circumstances where clients are unhappy with contracted Services being delivered
- Full coordination with Service Operations teams and Customer Service Agents
- Preparation and delivery of monthly Service reports
- To ensure all Services are being delivered in line with those contracted
- To be fully conversant with the Service Catalogue and to be able to sell all Services confidently into current and new Service accounts
- To gain a thorough understanding of the market place and identify key business opportunities where existing contracts not currently serviced by proAV are coming up for renewal / re-tender
- To take opportunities from initial contact to negotiating and closing the sale
- To become fully conversant with proAV service offerings and be able to sell these effectively into new accounts
- To identify, develop and work with strategic partners to assist in the growth of the business
- Generate single and multi-year support contracts
- Identification any potential AV and videoconferencing project opportunities (although these will be progressed by a different team)
Benefits: * Excellent salary package
* Company Pension Scheme
* 23 days holiday plus bank holidays per annum
of service January to December) to 25 during 3rd year
* Life Assurance (4 x annual salary)
* Private medical insurance (after probation period)
*Join a company who will value you - and where your opinion counts
