Customer Care Manager

Location – Reading

Salary - £50- £55k DOE

An exciting opportunity has arisen with a rapidly expanding operator in the private rented sector (PRS), backed by significant investment. We’re seeking an experienced Customer care /Aftercare Manager to lead defect management across a growing portfolio of high-quality, new-build single-family homes.

You’ll be responsible for the entire aftercare journey, from handover to end-of-warranty. Working with development partners, consultants, and internal teams to ensure excellent outcomes for residents.

Key Responsibilities:

• Oversee defect management processes across multiple developments

• Coordinate with contractors, consultants, and internal property teams

• Conduct site visits to investigate and resolve reported defects

• Track performance and maintain high aftercare standards

• Report regularly to leadership and investors

What You’ll Bring:

• Proven experience in a developer or customer service environment within construction

• Strong technical understanding of build processes

• Excellent communication and organisational skills

• Ability to manage multiple stakeholders and deadlines

This is a unique chance to join a values-led business during a transformative growth phase. If you thrive in a collaborative, fast-paced environment and are passionate about delivering high-quality customer experiences, this role is for you.