We're looking for an organised, proactive Service Coordinator to join our fast-paced HVAC service team in Bristol. This is a fully office-based role, perfect for someone who thrives in a busy environment and enjoys keeping operations running smoothly.

As a key part of our service department, you'll be coordinating engineers, managing schedules, tracking jobs, handling deliveries, and ensuring our clients receive a professional and efficient service at every step.

Responsibilites:

* Planning, scheduling, and coordinating engineers for PPM and reactive callouts across the South West.

* Using Job logic to log, track, and update all job details.

* Liaising with customers to confirm appointments and provide job updates.

* Managing deliveries, parts orders, and distributing materials to engineers or sites.

* Supporting the Service Manager with admin tasks, quotations, and reports.

* Monitoring engineer timesheets and assisting with invoicing and job closure.

* Handling general office admin including phone calls, emails, and inter-department coordination.

* Maintaining strong relationships with clients, engineers, and suppliers.

* Ensuring compliance with F-Gas, H&S, and company procedures.

What We're Looking For:

* Experience as a Service Coordinator, Scheduler, or Service Administrator (HVAC/M&E/FM preferred).

* Confident using Job logic or similar service management/CAFM software.

* Strong organisational and multitasking skills.

* Excellent communication and customer service abilities.

* Proficient in Microsoft Office (Outlook, Excel, Word).

* High attention to detail with a proactive, problem-solving mindset.

* Knowledge of HVAC terminology or engineering operations (desirable, not essential).

* GCSEs or equivalent; NVQ in Business Administration is a bonus.

Benefits:

* Competitive salary £26,000-£31,000 depending on experience.

* 40-hour week, Monday-Friday.

* 25 days holiday + bank holidays.

* Pension contribution.

* Free on-site parking.

* Training and career progression within a growing HVAC business.

Interested? Apply Today!

If you're organised, confident, and ready to join a busy and supportive team, we'd love to hear from you