Permanent – Full Time 37.5 hours p/w
Salary £21,500 - £22,000
Here within our Asylum Accommodation and Support Contract an opportunity has arisen for an experienced Housing Officer with strong interpersonal skills to work our AASC contract. AASC offers a range of improvements, with particular focus on assisting individuals through the asylum system.
In this role you will ensure that all properties within the allocated portfolio are safe, habitable, fit for purpose and fully equipped by completing Monthly Inspections. You will report Property Faults and complete all minor property repairs and ensuring that all Service Users maintain compliance with the conditions of their support provision. You will provide welfare support and signposting to the Service Users and manage on-boarding and withdrawal of properties as required. There is a requirement to operate an Emergency On-Call system outside of normal working hours amongst all Housing Officers on a rota basis.
This is a role which requires excellent organisational skills due to the variety of accountabilities which also include the following:
- Responding to customer complaints and requests.
- Dealing with Medical emergencies and manage any incidents.
- Ability to manage conflict
- Management of domestic violence, violence, Anti-social behaviour and child safeguarding needs.
In short you will be a key member of the Housing Officer team and as such you will have patience and understanding and will be self-motivated and able to use your own initiative prioritising and working to tight timescales.
What you’ll need to do the role
Good interpersonal skills are required as you will be working with people where English is not their first language so experience of dealing with people on a face to face basis is essential. A Housing related qualification is desirable or experience of working within a service or property related environment.
You will work flexibly on day shifts and you must have a willingness and ability to travel within the region and occasionally within the UK therefore a valid UK driver’s licence is essential.
Lastly, due to the nature of the role Security clearance at Counter Terrorism Check level and Criminal Record Bureau checks are required (all offers of employment are subject to security clearance checks and approval by the Home Office).
Meaningful and vital work - The nature of our business means you will do interesting work that matters – delivering essential services that touch people’s lives
A world of opportunity - Our diverse UK-wide operations offer unrivalled opportunities to learn and develop. You’ll be able to broaden your experience and apply your skills in new ways.
Great people - You’ll become an integral member of a well-defined and supportive team. who believe passionately in the value of our work.
What we offer
- Up to 6% contributory pension scheme
- Serco discounts which include cinema, merlin entertainment and online shopping discounts, cycle to work scheme and discounts on mobile phone plans and leisure centre memberships.
- Employee Assistance Programme
- A safe and supportive culture
- The chance to make a positive difference to the prison and court systems
- A company passionate about diversity and inclusion
- Serco Benefits package
Role: Housing Officer
Job Type: Permanent , FullTime
Location: Home Based, West,
Apply for this job now.