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DATE ADDED: Sun 01/12/2019

CRM Account Manager

Charing Cross, UK


JOB TYPE: Permanent, FullTime

The Company

A leading Customer Communications Agency that helps customers to engage with their brands through timely and relevant integrated marketing communications.

The Role

You will co-ordinate internal departments, external suppliers and client stakeholders to ensure that client work is delivered to the highest standards. You will work closely with your team to develop successful client relationships and deliver on agreed objectives.

Working across a range of internal teams including SQL, Data Processing, Campaign Management, Email Production, Planning and Analytics, the successful candidate will have an understanding of how accurate data contributes to a successful marketing campaign. Typical work will include the setup, management and delivery of adhoc campaigns, alongside multi-channel automated triggered journeys all while managing client expectation and building relationships.

Key Responsibilities

To manage the client relationship to ensure that the client’s expectations are exceeded.
To be responsible for briefing all client work into the relevant department using agreed company processes.
To support internal teams to ensure the quality of all work that is delivered to the client is of the highest standard.
To help clients to identify requirements, capture the requirements in a clear and logical way and develop briefing documents,
You will be responsible for creating end-to-end timing plans for each stage of your projects, from requirements scoping to testing to final output or go live.
To create quotes, sales orders and purchase orders using the company’s approved processes in response to client requirements.
To communicate effectively with client stakeholders to ensure that they are up to date with work in progress and engaged in the development of the relationship.
To arrange and direct client meetings and presentations to support work in progress as well as proactive development opportunities.
To keep yourself informed of the latest industry and company developments to help you to identify revenue generating opportunities within your client base.
To create contact reports for all client facing meetings and send to all attendees promptly
To ensure that the company time-sheet system is completed no more than 24 hours in arrears.
Technical Qualities

A demonstrable passion and understanding for direct/digital marketing.
Past experience working within a data / digital marketing environment.
Strong customer facing skills developed and perfected from at least 2 to 3 years account management experience
A highly motivated and organised team player
Commercial negotiation and relationship building skills
A good knowledge of the MS Office suite
An understanding of IBM Watson would be useful, but not essential Advertised through Zoek 665f14ba1a4947d6ba28e382eb5b767c7