Our client, an established IT Managed Services company in Cardiff work with business clients throughout South Wales, are seeking an experienced IT Field Engineer to join them on a permanent basis.

You'll be spending 2-3 days per week at customer sites providing technical IT support, and for the rest of the time you'll be at Head Office supporting with the Technical Helpdesk.

Our client have an open, honest and friendly culture, and are growing year on year so there is lots of opportunity to develop.

What you'll be doing:

Provide on-site IT support to customers throughout South Wales
Installing computers hardware, photocopying equipment, and peripheral tech
Troubleshoot any IT errors, carrying out physical repairs and networking troubleshooting and fixes
Support with broadband installation and troubleshooting
Training and supporting customers
Fixing AV and POS equipment (e.g., laptops, printers, networking equipment, displays, till & card machines)
Liaise with off-site technical teams to report issues or escalate supportWhat we're looking for:

Proven experience in a hands-on IT support or Field Engineer role
Strong knowledge of hardware, networking, photocopying, and AV equipment
Ability to work independently under pressure at customer site
Excellent communication and problem-solving skills
Hands-on, technical and happy to support other departments
Friendly, supportive and collaborative Salary & Benefits:

Salary will be between 35-40k depending on experience
Company car
25 days holiday per year plus bank holidays
Company pension
On-going development opportunities
Lots of team social events