Customer Service Manager - Chelmsford

Our client based in Chelmsford is seeking a proactive Customer Service Manager to lead their customer service team in a permanent, full-time role working Monday - Friday 8:00am - 6:00pm. The position offers a salary range of £30,000 to £35,000 per annum, depending on experience. This is a great opportunity to join an established company where you will drive service improvements, develop your team, and elevate the overall customer experience.

Key responsibilities:

Lead, coach, and develop the customer service team to maintain high performance and customer satisfaction

Manage escalated customer concerns, ensuring timely and effective resolution

Design and refine customer service policies and workflows to boost efficiency and service quality

Monitor key metrics and customer feedback to identify trends and areas for improvement

Collaborate with other departments to ensure a seamless customer journey

Required skills and experience for this Customer Service Manager position:

3-5 years in customer service with experience managing teams

Strong leadership, communication, and problem-solving abilities

Familiarity with customer service platforms such as Zendesk

Experience engaging directly with customers through multiple channels

Benefits:

Performance-based bonus scheme

Employee discounts

Pension plan

If this sounds like the role for you, please send your CV and contact Connor at Prime Appointments for a confidential discussion. #officejobs