Technical Support Engineer, Poole, £32,000

As the Technical Support Engineer for one of the UK’s leading manufacturers in this specialised industry, you will play a pivotal role in providing professional technical support and contributing to the development of technical processes and procedures.

If you are a customer focused individual and technically skilled in electronics and software, we welcome you to apply for this opportunity.

Background & Benefits

Rubicon’s client is well-established with over 35 years of experience in providing solutions to millions across the globe through the design, production, and introduction of a wide range of security related products for a variety of business sectors.

As the Technical Support Engineer, you will benefit from 20 days holiday and bank holidays, free onsite parking, social events, a life assurance package, and a target related bonus.

Technical Support Engineer Responsibilities

• Act on technical support and customer inquiries via phone and email.
• Contribute to the development of processes and procedures.
• Conduct software and hardware testing.
• Collaborate with Product Management, Engineering, and Sales.
• Provide accurate information to customers and log feedback on the CRM.

Technical Support Engineer Skills & Experience Required

• Working knowledge of electronics and IT/networking.
• Minimum two years’ experience in Technical Support.
• Customer-focused with excellent communication skills.
• Ability to build and maintain relationships.
• Fluency in French or Spanish is desirable.

Interested?

For more information on this Technical Support Engineer opportunity, apply directly to this advert or contact Josh at Rubicon.

Our team at Rubicon reviews every application. Please ensure your CV is submitted in Microsoft Word so that we can upload your details more easily to our system. If sent as a PDF, it will cause delays.

INDOFFLV