Customer Service Advisor / Customer Service Executive required to join a manufacturing company based near Bedford. The successful Customer Service Advisor will support internal operations by handling customer enquiries, processing orders, and ensuring smooth communication between departments to maintain excellent customer service.

This is a great opportunity to join a well-established, process-driven business with a strong team environment and a focus on continuous improvement.

Package
£30,000 depending on experience

25 days holiday + bank holidays

Pension scheme

Monday to Friday, 37.5 hours per week

Based on-site near Bedford

Role
Act as the first point of contact for customer enquiries

Process and manage customer orders via SAP or similar system

Provide accurate updates on order status and delivery timelines

Liaise with internal teams to support smooth order fulfilment

Assist in resolving customer issues promptly and professionally

Requirements
Experience in customer service or order processing within manufacturing or a technical environment

Strong communication skills - both verbal and written

Excellent attention to detail and accuracy

Confident using Microsoft Excel and Office applications

Able to work independently and collaboratively within a team