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DATE ADDED: Wed 16/10/2019

Part Time Customer Service Advisor

Ashby-de-la-Zouch, UK
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COMPANY: JAMES GRACE ASSOCIATES

JOB TYPE: Permanent, PartTime

**Customer Service / Call Centre Operator**

**PART TIME ROLE**

**Call Handler required to work for an established business in Ashby de la Zouch.**

**Full Time hours**

**Monday to Sunday 5pm10pm (37.5 hours) Evening hours**

**Temp to Perm**

**Full Training and development provided**



**Your Customer Service duties will include:**

- Receive inbound customer calls, to achieve agreed targets and standards applied to the campaign/account, to resolve queries and complaints
- Maintain customer requirements and contribute to the overall improvement of campaigns/accounts
- Achieve call handling targets and standards
- Record data accurately
- Maintain a positive attitude at all times and ensure there is a high customer service focus
- Achieve and exceed daily KPIs as set by the campaign requirements
- Personal competencies:
- Personal effectiveness and an ability to empathise with customers
- Fully committed to providing the highest level of customer service
- Deals with unforeseen problems and demonstrates success in chosen course of action
- Recognizes the importance of internal customer service and knows who key internal customers are
- Actively champions the customer and develops customer focus in employees / colleagues
- Effectively communicates the brand values to the customer




Job Type: Parttime

Salary: £7.70£8.21per hour





If you are interested in this position, please apply directly through this website or contact Natalia at James Grace Associates for more information.
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