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Date Added: Wed 14/07/2021

Customer Service Advisor

Petersfield, UK
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Job Type: Permanent, FullTime

Salary: £20000 - £24000/annum holiday + pension

We are recruiting a Customer Service Advisor in Petersfield & Alton.

Our client are an established, independent company based in Petersfield & Alton. Due to ongoing business growth they are looking to add an additional Customer Service Advisor to their small team.

You will form an integral part of the team as a Customer Service Advisor, supporting colleagues and customers alike. Working in a fast pace environment, the primary objective of the role will be to handle all customer service administrative tasks. This will include order processing, answering inbound calls, and dealing with various enquiries.

Your Primary Roles and Responsibilities

* Efficiently handle and process all orders with accuracy

* Efficiently handle all customer enquiries in a timely manner

* Ensure all customer contacts are logged on CRM

* Work with all departments to ensure the customer needs are met

* Analyse all customer issues and assist to resolve all within required timeframe

* Online chat monitoring and responding.

Key Personality Traits Required

* Ability to work efficiently under pressure

* Proven administration experience.

* Accuracy and attention to details.

* Proven customer service experience.

* Good, clear communication skills, both written and verbal

* Have a can do, problem solving attitude and ability to work fast paced in a high-pressure environment

Working Monday to Friday 08:30-17:30 Primarily based in Petersfield but some travel to Alton depot may be required.

By Applying for this position, you give consent to the Company (Portfolio Recruitment) processing your personal data for the following purposes:

* For the Company to provide me with work-finding services

* For the Company to process with or transfer my personal data to their clients in order to provide me with work-finding services

* For the Company to process my data on a computerised database in order to provide me with work-finding services
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