Service & Maintenance Coordinator

EPPH Limited, Durham, UK

Facilities Management

Location: Office based, Full-Time, Permanent

Hours: 42.5hrs per week

Salary: £27,000 - £30,000 per annum (DOE)

Years of relevant experience: 2-3 years of experience desirable

Your opportunity

EPPH Limited is currently delivering exciting projects across the facilities management, UK Nationwide. We are looking for a Service and Management Coordinator to join its team in Durham! This role is ideal for a self-motivated, resourceful and a proactive starter to ensure any preventative and reactive works are assigned correctly to our engineers and delivered on time and in accordance with the EPPH and client's safety, cost, schedule, and scope requirements. If you have a customer-focused mindset, we would like to hear from you!

What You'll Be Doing:

* Handling service maintenance queries and coordinating job assignments

* Communicating with clients and providing clear, professional responses

* Raising invoices for scheduled maintenance and remedial works

* Preparing and sending documentation to clients and engineers

* Creating quotations and ensuring timely delivery or arranged projects to customers

* Reporting on customer accounts and maintaining accurate records

* Preparing RAMS & Permits where required

* Liaising with internal teams and site engineers to ensure targets are met

What We're Looking For:

* Previous administration experience (preferred)

* Strong organisational and time management skills

* Excellent communication and interpersonal skill

* Ability to work independently and as part of a team

* Experience in customer service and handling a fast-paced workload

Key Personal Attributes:

* High attention to detail and accuracy

* Ability to collaborate with engineers, subcontractors, and suppliers

* Resilient and adaptable - able to manage competing priorities under pressure

* Commercially astute with a focus on delivering business value

We Offer:

* Holidays 22 days, plus bank holidays + company long service leave

* Company Pension Scheme

* Company Bonus Scheme

* Training and development available to enhance your skills

* Collaborative and supportive work environment

* Private Health Insurance

* Employee Assistance Program (EAP) and 24/7 online GP service

Join our Team and discover exciting career opportunities! Apply now and be part of our journey to success!

This role is being sourced through EPPH Limited directly and we will not accept applications via external recruitment agencies for this position