As a key member of the internal sales team proactively contribute to the budgeted volume, revenue, market share and business profit targets. The key requirements of the role include:
Generating, progressing and developing new business leads and opportunities in line with sales KPI objectives.
Managing allocated customers by ensuring a regular personal contact via the telephone and in accordance with set KPI objectives.
Analysing business data leads to ensure maximum coverage of the market place.
Use of ABI sales leads and other marketing intelligence to track projects and provide opportunities for quotations.
Share opportunities with other business lines as necessary.
Following up targeted quotations on a planned basis to facilitate Hanson securing with regular liaison with the external sales team.
Proactive management of customer accounts including credit limits and terms.
Pre-invoice check to prevent price queries.
Correct pricing for agreed customers. i.e. hold responsibility for maintaining specific schedules.
Maximise market knowledge by recording won/ lost and tendered work.
Price work within agreed parameters and cut levels referring to senior managers as required.
Achieving appropriate sales targets as agreed with the Internal Sales Manager, Business Interface Manager and Area General Manager.
Identifying and "handing over" of appropriate customers to and from DSM's as and when required to meet area and customer objectives.
Providing an accurate and efficient quotation service, meeting agreed deadlines.
Dealing with customer enquiries/complaints in a professional manner.
Possessing a general knowledge of all products sold, their application and the prices for individual markets and customer groupings. Promoting the sale of branded products where possible. (Liaising with the Technical support where necessary).
Liaising with and supporting field sales teams when necessary.
Ensuring all new account application requests are completed accurately and followed up appropriately to commence trading.
Meeting quality assurance standards in respect to order processing and customer satisfaction.
Adherence to all other appropriate policies including IMS, HR, Heidelberg Code of Conduct and the Competition Act.
