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Date Added: Wed 15/09/2021

Customer Service Administrator - Maturing Loans/Mortgages

Fleet, UK
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Company: MULBERRY RECRUITMENT

Job Type: Permanent, FullTime

Salary: £25000 - £28000/annum + bonus + benefits

My client who are based in Fleet are looking for a candidate who has got experience in Mortgages and are very customer focussed and have got excellent administrative skills.

Daily Duties

Deal with all aspects of administration procedures relating to existing loans which are approaching maturity

This includes handling borrowers queries both by telephone and in writing within a specified case load and handle all processes with consistent accuracy, while working within tight time scales

Ensure compliance and adherence at all times to the 6 TCF principles, and all other regulatory requirements

Provide a prompt and comprehensive telephone response to all customer queries

Provide a prompt reply to all written customer correspondence

Communicate with the customer in a manner that is fair, clear and not misleading

Take ownership of case load any queries that arise from this and ensure these are investigated

Refer queries as appropriate and ensure all queries are placed with the correct department.

Act with integrity, due skill, care and diligence in all dealings with customers and 3rd parties

Prepare accounts for weekly Loss Mitigation Committee.

Identify a possible complaint case and strive to satisfy customer grievance promptly.

Liaise with the other departments within the Company to ensure optimum service for the borrower and to minimise risk for the Company.

Adhere to all 3rd party servicing agreements and SLAs, to avoid financial penalties
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