Technical Incident Manager - Birchwood

£26,000 * Mon-Fri Hybrid Working (3 days in office / 2 days WFH) * 35 hrs per week

Are you the go‑to person for anything car‑related? Love problem‑solving? Thrive in a fast‑paced, customer‑focused environment?
We're looking for a Technical Incident Manager to join our client's team in Birchwood and be at the heart of their warranty claims process.

💼 What You'll Be Doing

As the Technical Incident Manager, you'll:

Assess and process mechanical breakdown warranty claims
Deliver top‑tier service to customers, dealer partners and repairers
Build strong relationships with main dealer workshops and repair centres
Keep documentation accurate and complete
Support continuous improvement across the claims process
Help maintain a positive, collaborative team culture

🔧 What You'll Need

Solid knowledge of how cars work (general understanding of vehicle mechanics & parts)
Confident with MS Office and general PC skills
Strong communication, problem‑solving and teamwork skills
Ability to stay calm, professional and customer‑focused
Bonus points if you speak French or German!

⏰ Working Hours

Rotating monthly shifts:

8am-4pm
9am-5pm
Includes a 1‑hour lunch + 10‑minute breaks morning and afternoon.

📋 The Hiring Process

3 stages, including a Technical Exam-we want to see your automotive know‑how shine.

🎁 Benefits Package

Death in Service: 4× salary from day one
Critical Illness Cover: 2× salary from day one
Private Healthcare after 6‑month probation
Employee discount on warranty products after 6 months
Auto‑enrolment pension (5% employee / 3% employer) after 3 months
25 days holiday, rising to 27 with service
Birthday day off + holiday buy scheme
Enhanced Maternity & Paternity
1‑month notice period after probation

Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.

By applying for this role your details will be submitted to Adecco. Our Candidate Privacy Information Statement explaining how we will use your information is available on our website