Technical Support Team Lead | Wymondham | £40k | Automotive Technology
 
Lead from the front with a hands-on approach in a high impact technical role.
 
We are looking for a Lead Technical Support Engineer who enjoys solving complex problems hands on while leading and developing a small support team. You will take ownership of technical support across our systems used by leading automotive and motorsport organisations.
 
This role combines real technical depth with leadership and offers the opportunity to grow into a customer facing or product development position in the future.
 
What you will be doing

Provide technical leadership by taking an active hands-on role in investigating and resolving customer issues
Own the planning and prioritisation of the support team's workload in collaboration with project and commercial teams
Act as a subject matter expert across IT systems, networks and mechanical systems
Develop and coach support technicians to improve skills and deliver consistently excellent outcomes
Improve processes, documentation and support delivery across the board 
What you will bring

A proven track record in a senior or lead technical support role
Hands on experience with ticketing systems and case management
Strong cross disciplinary troubleshooting skills across IT, network and mechanical systems
At least five years in a support focused technical environment with direct customer interaction
A proactive mindset and desire to solve problems at the root cause level 
An interest in automotive, motorsport or simulation technologies is highly desirable
 
Salary and Benefits

Salary up to £40,000
25 days holiday plus bank holidays
State-of-the-art facilities
Free on-site parking
Pension
Healthcare
Life Assurance
Study support and professional development opportunities
Friendly and collaborative team culture
Additional company benefits