Events Supervisor

CantelloTayler Recruitment are currently recruiting for an Events Supervisor to join our client based in Chertsey.

The Events Supervisor will be responsible for:

• Manage the smooth running of the In Room Dining and Events services following the company standards and procedures.
• Create and maintain a team environment and motivate and train the team to achieve the required standards and therefore meeting and exceeding the guests’ expectations.
• Ensure that the department is well organised and the required administration is carried out accurately and timely.
• Day to day direction and allocation of tasks to the team and ensuring efficient staffing levels for the needs of the business.
• Write rotas and manage shifts patterns taking into account holidays and sickness and ensure accurate record keeping on the relevant systems.
• Attend weekly function meetings and daily hotel briefings
• Guarantee that the highest standard of service and product is delivered to our guests at all times and review regularly.
• Assist with ordering and stock control whilst controlling operating costs, payroll and expenses against the P&L.
• Have a high level of presence within the department to lead by example through a 'handson’ approach.
• Be confident in communicating with guests to ensure that their expectations are met and exceeded by providing a personalised service.
• Log any guest information accurately,
• Be responsible of back of house and preparations areas to ensure overall cleanliness and organisation at all times through regular monitoring.
• Provide knowledgeable food & drinks advice offering suggestions and recommendations
• Ensure that all billing and cashiering are conducted as per the required standards
• Aim to achieve Gallup and Engagement targets
• Assist in ensuring that the team aim to achieve financial targets whilst maintaining a cost conscious approach.
• Manage and deliver an effective training and development system for the team to ensure that they meet the required standards and develop in their roles.
• Work closely with the Events Operations Manager on any specific projects you have been given responsibility for.

The Events Supervisor will have:

• Hotel school diploma or equivalent
• 5 star hotel experience
• Previous similar experience
• Food and wine knowledge
• Commercial and Business awareness
• Excellent interpersonal skills
• Leadership skills
• Influencing skills
• Training skills
• Complaint handling/Problem solving skills

If this Events Supervisor role is of interest to you, please click apply or contact Charlotte Harding in our Egham office.