Temporary to Permanent Service Coordinator / Housing Support Worker

Salary: £25,184.25 per annum or negotiable Contract: 3-month temporary to permanentLocation: Macclesfield (travel required, mileage reimbursed)Hours: Part time – 19 hours per weekDBS: Enhanced (Adults Barred List)Lone Working: YesShifts: Rolling rota – 1 week earlies, 1 week lates, 1 weekend in 4

• Earlies: 07:30–15:30
• Lates: 12:30–20:30

About the Role

We are working in partnership with a reputable Housing Association who are expanding their team and seeking a dedicated Service Coordinator / Housing Support Worker.

You will support adults living in supported accommodation, holding a caseload of 4–5 clients and providing around 5 hours of direct support per week per person. Support includes welfare checks, appointments, tenancy sustainment and practical assistance to build independence.

This role involves lone working and delivering trauma-informed, person-centred support to help clients stabilise, progress and move into permanent housing.

Key Responsibilities

• Develop personalised support plans and deliver one-to-one sessions.
• Provide housing-related support, including tenancy sustainment and move-on planning.
• Carry out welfare checks, safety checks and respond to emergencies.
• Identify and act on safeguarding concerns.
• Maintain accurate digital records and documentation.
• Work with housing partners and external agencies to coordinate support.

About You

Essential:

• Experience in supported accommodation or a similar support role.
• Strong understanding of safeguarding.
• Experience with support planning, risk assessment and key working.
• Able to stay calm and de-escalate challenging situations.
• Comfortable working a rota and lone working.
• Strong communication skills and ability to build trust.
• IT-literate and able to handle confidential information appropriately.

Desirable:

• Experience using digital record systems (e.g., Pyramid).
• Full driving licence and access to a vehicle.
• Confident working independently.