Analytics Manager - CRM & LoyaltyLondon (with 3 days per month in Southampton)Up to £80,000 base + bonus + excellent benefits

We're partnering with a leading UK retail brand to hire an Analytics Manager to play a key role in shaping their CRM & Loyalty strategy.

This is an exciting opportunity to join a growing, high-impact analytics function operating as a "boutique" team within a major organisation. You'll work closely with CRM and Loyalty stakeholders to drive customer insight, campaign effectiveness, and commercial performance.

As Analytics Manager, you will:

• Partner with CRM & Loyalty teams to deliver actionable customer insights

• Lead analytics projects across:

  • Customer segmentation & targeting

  • Loyalty programme optimisation

  • Campaign performance (email, web, push, in-store)

  • Basket and category performance analysis

• Support the evolution of a major loyalty programme transformation

• Work with modern data tools (Databricks, SQL, Python)

• Line manage an Analyst and a Contractor

• Strong SQL skills (core requirement)

• Python experience (desirable)

• Background in marketing, CRM, or customer analytics

• Experience working across multiple customer channels

• Ability to translate data into commercial insight

Retail experience is beneficial but not essential - strong customer/marketing analytics experience is key.

• High-growth analytics function with strong leadership

• This role sits within the CRM & Loyalty pillar

• Opportunity to influence strategy and build capability

• Collaborative culture with ambitious plans for expansion

• Up to £80,000 base salary

• Performance bonus

• Private healthcare (Bupa)

• 14% pension contribution (matched)

• Flexible working environment

• Introductory conversation (Teams)

• SQL & numerical assessment (remote)

• Final stage including presentation + competency interview

• Final stakeholder conversation

If you're looking to step into a high-impact role where you can shape customer strategy through data, this is a fantastic opportunity to make your mark.

Apply now or get in touch to learn more.