Nights Team Leader – Supported Living Services

Location: Predominantly Congleton & Occasionally in MacclesfieldSalary: £28,881.09 per annumHours: Rolling Rota 8pm – 8am (includes some weekends) 4 nights on 4 nights offEnhanced DBS required

About the Opportunity

A supported accommodation service in the Congleton and Macclesfield areas is looking for a proactive Team Leader (Support Work) to guide a team delivering safe, consistent, and person-centred support. This role suits someone with a background in supported living, housing services, or security-led environments who enjoys leading from the front and supporting vulnerable adults.

Role Overview

As the Team Leader, you’ll be responsible for overseeing staff performance, ensuring resident safety, and maintaining a calm and structured environment across evenings, nights, and weekends. You’ll act as the first point of contact for incidents, support staff with decision-making, and ensure the service runs smoothly at all times.

Key Responsibilities

Team Leadership & Guidance

• Lead and motivate support and concierge staff during shifts
• Provide clear direction, coaching, and problem-solving support
• Ensure consistent service delivery and a positive team culture
• Manage escalations and oversee incident responses

Safety, Welfare & Building Oversight

• Ensure the building remains safe and secure
• Manage visitor access and oversee entry protocols
• Respond promptly to safeguarding concerns or emergencies
• Maintain accurate incident logs, records, and handover notes

Resident Engagement & Support

• Provide a visible, approachable presence within the service
• Respond to resident concerns and wellbeing needs
• Work collaboratively with support teams and managers
• Help cultivate a respectful, supportive, and stable living environment

Administration & Compliance

• Keep detailed records, reports, and shift handovers
• Ensure staff follow all policies, procedures, and safeguarding standards
• Support the monitoring of compliance and service quality

What We’re Looking For

Essential Experience

• Experience in supported accommodation, housing services, or concierge/security roles
• Previous experience leading or supervising staff
• Strong understanding of safeguarding and supporting vulnerable adults
• Ability to stay calm, organised, and professional in challenging situations
• Strong verbal and written communication skills
• Confident completing accurate reports and documentation

Personal Qualities

• Dependable and responsible
• Calm under pressure and solutions-focused
• Confident leading others with professionalism and respect
• Approachable, supportive, and team-orientated