Are you looking for a rewarding career in customer service?

Do you have a friendly, professional, and customer-focused attitude?

If so, we have an exciting opportunity for you!

We are currently looking for a customer care coordinator on behalf of our client, a leader in their field. This is a 12 month fixed term contract, working full time, office based, in Rugby.

You will join a small team as the first point of contact for customers, and you will be responsible for, but not limited to:

• Raising job cards and booking jobs in using the CRM system
• Logging customer details and updating records
• Handling customer enquiries, complaints, and feedback in a timely and efficient manner
• Liaising with other departments and stakeholders to ensure customer satisfaction
• Providing first class customer service

To be successful in this role, you will need to have:

• Previous experience in customer service, preferably in a similar industry
• Excellent verbal and written communication skills
• Strong organisational, problem-solving, and multitasking skills, with the ability to work under pressure and meet deadlines
• Be proficient using Microsoft and familiar using CRM based systems

This is a full-time, office-based position, with working hours of 8.30 am to 5 pm, Monday to Thursday, and 8.30 am to 4 pm on Fridays. The salary range is £25,000 to £27,000 per annum, depending on experience.

In return, you will also enjoy a range of benefits, such as:

• 25 days of annual leave, plus bank holidays
• Yearly bonus
• Pension scheme
• Free parking on site
• A great team and working environment

If you are interested in this role, please apply today!