Customer Support Manager (entry level position).
Telford, Shropshire.
Manufacturing Business.

Competitive Salary + Pension + Healthcare + 33 Days Holiday + Hybrid Working (2 days from home p/week)

Working Hours: Monday - Friday (8:30am - 5:00pm).

The commercial team of a highly successful and innovative manufacturing business are looking for a Customer Support Manager to work closely with the Business Sales Manager to achieve business plan targets through implementation of the marketing and product management plans.

This Customer Support Manager is responsible for utilising their marketing skills to build customer category insight presentations, providing the sales team and customer with high quality analysis and information.

This role may suit a graduate within a business capacity or someone with good experience in customer support / sales who is looking for a new challenge! Full training and development opportunities are available with excellent routes for progression!

Role Description
• Coordination and effective execution of Existing Product Development (EPD) & New Product Development (NPD) launches internally and with external customers on time, to specification and budget.
• Delivering plans to optimise product performance to the sales team.
• Creating and delivering regular reviews of the product landscape and building action plans that include quality testing of products.
• Creating and delivering category insight plans for customers, identifying growth opportunities.
• Managing customer complaints including plans to reduce key complaint areas.
• Developing and preparing presentations for customers, product meetings and trade fairs.
• Actively participating in the customer tender process with the sales teams.
• Supporting customer audits and leading the delivery of follow up actions.
• Supporting business sales manager with forecasting, costing process, stock management, sales analysis internally and for the customer.

Skills and Qualifications
• Marketing / Sales experience.
• Ability to interface effectively both internally and with external customers.
• Strong Excel competency.
• Strong communication, interpersonal skills and willingness to learn.

This is a fantastic opportunity to join a high performing team within a successful manufacturing company. As a well-established leader in their industry, this business offers great training and a progressive environment for the right person.

Interested to hear more? Click 'Apply' to submit your application