Sales Support Administrator

Location: Bournemouth, Dorset

Hours: Monday - Friday 9am - 5pm

Salary: £25,000 - £27,000 (D.O.E)

Sales Support Administrator - Networking Solutions

We are recruiting on behalf of our client, a leading global distributor of optical network connectivity solutions. They are a dynamic, fast-growing business known for their "small enough to care, big enough to deliver" ethos. Since 2008, they have provided high-quality, cost-effective solutions to a diverse range of markets, including telecoms, IT, finance, and education. Their products, which include compatible optical transceivers, fibre cabling, and rackmounts, cater to over 300 vendors. This is an exciting opportunity to join a friendly and supportive team.

About the Role:

As a Sales Support Administrator, you will be a key member of the team and will provide essential support to the sales process, ensuring a smooth and efficient experience for customers. Your main responsibilities will include:

* Preparing and managing client quotations and processing sales orders.

* Providing customer service support, including answering the telephone and routing inbound calls.

* Assisting with post-sales enquiries, customer returns, and shipping logistics.

* Maintaining customer records and producing reports as required.

* Liaising with other departments and assisting with warehouse work during peak times.

Candidate Profile:

Our client is looking for a true team player who is excited by the prospect of contributing to the success and growth of a market-leading company. The ideal candidate will have an administrative background, with experience in sectors such as computer hardware, engineering, manufacturing, warehousing, or logistics being beneficial. Their mission is to service the individual needs of their clients through flexibility, efficiency, and exemplary customer service.

The successful candidate will demonstrate:

* Excellent attention to detail and strong analytical skills.

* A high level of comfort with IT systems and software, including Microsoft Office.

* The ability to follow detailed instructions and prioritise a workload to meet deadlines.

* A professional telephone manner and excellent communication skills