️ Repairs Administrator - Hampshire | Three Month Temporary Role | Full-Time

We are currently recruiting on behalf of our client for an experienced Repairs Administrator to join their team in Hampshire on a temporary three month contract, with the possibility of extension.

This is a fantastic opportunity to contribute to a busy and fast-paced Property Services team, providing essential support to both tenants and contractors. The role is 37 hours per week, primarily based on-site, with some flexible working options to be discussed with the hiring manager.

🔍 Key Responsibilities:

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Act as the first point of contact for tenant repair enquiries, providing clear and professional communication

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Log, raise, and follow up on repairs and maintenance requests using internal systems

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Liaise with contractors and tenants to ensure timely and effective repairs are carried out

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Support the implementation and improvement of Responsive Repairs processes

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Handle customer complaints professionally across phone, email, and in-person interactions

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Produce work orders and explain responsibilities related to repairs to tenants

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Monitor progress of repairs and provide timely updates and explanations to residents

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Ensure emergency repairs are prioritised and tenant safety is maintained at all times

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Report poor workmanship or delays to senior staff and Area Property Surveyors

✅ What We're Looking For:

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Strong administrative background within housing, property, or repairs

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Excellent communication and customer service skills

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Ability to handle sensitive or technical matters with professionalism and clarity

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Confident using computerised systems and managing repair workflows

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Proactive, organised, and able to manage competing priorities