Baltic Recruitment are currently recruiting for Permanent Account Relationship Manager (All Levels: Standard to Senior), joining our client's Head Office in Darlington. This role is Office Based (Hybrid working available following successful completion of probation).

Client relationships are at the heart of what our client does. That's why they've created an Account Manager pathway - whether you're early in your account management journey or ready to take the lead with more strategic SME partnerships.

They offer two progression levels within this role:

Account Manager
Senior Account ManagerAcross both roles, you'll play a vital part in managing and growing employer accounts, supporting learner journeys, and identifying new opportunities to add value. You'll join a high-performing, supportive team working with SMEs to drive successful apprenticeship experiences.

As you progress, you'll take on increased ownership, strategic input, and account complexity - with each level offering clear development and increased earning potential.

Key Responsibilities & Role Expectations:

Account Manager

You're focused on delivering exceptional service to employers and learners alike, while growing your experience in sales and customer success. In this role, you'll:

Manage a portfolio of SME employer accounts
Aim for 4 apprenticeship starts per month
Serve as the main point of contact for your assigned clients
Identify and generate new opportunities through progressions, upselling, and cross-selling
Collaborate with internal teams and coaches to resolve learner or service issues
Ensure accurate client records and data tracking
Support strong learner completion and retention rates
Contribute to a positive team environment and service standardsSenior Account Manager

You're confident in independently managing accounts, solving challenges, and influencing positive outcomes for clients and learners. In this role, you'll:

Take ownership of a broader and more complex account base
Aim for 5 apprenticeship starts per month
Build strong, long-term relationships with decision-makers in your portfolio
Take a consultative approach to identifying employer needs and positioning solutions
Provide proactive account management, including regular reviews and growth planning
Escalate and resolve issues with minimal supervision
Coach junior team members and share insights to improve team performance
Maintain accurate account forecasting and reportingEssential Knowledge, Skills & Experience

A natural relationship-builder with integrity, reliability, and strong communication skills
Experience in account management, customer success, sales, or recruitment
A proactive, solutions-focused mindset with strong problem-solving skills
Able to juggle multiple responsibilities and adapt quickly in a fast-paced environment
Self-motivated, results-driven, and comfortable working independently or as part of a team
Strong organisational and negotiation skills
Passionate about helping others and delivering a high-quality experienceCompany Benefits:

Our Client, are committed to creating an environment where you can thrive - professionally, personally, and socially. Voted one of the Sunday Times Top 100 Best Places to Work 2024, they're proud of their culture, people, and the meaningful work they do every day. Here's what you can look forward to as part of the Team:

Career Development:

Fantastic progression opportunities and clear career pathways
Full training and ongoing support from their in-house Enablement Team
Tailored CPD investment including 1:1 public speaking coaching, presentation skills, and moreCulture & Work-Life Balance:

A fun, supportive environment with regular social events and team activities
Early finish every Friday - operate a 4.5-day working week
25+ days annual leave, increasing to 30 with length of service
No weekend or Bank Holiday working
Full office closure between Christmas and New Year
Additional Life Event Day annually for those big moments that matter
Buy & Sell Holiday Scheme for extra flexibilityHealth & Wellbeing:

Free, confidential mental health support through SPILL
Access to high-value wellbeing initiatives, including face-to-face sessions with a Health & Wellbeing Specialist
Local discounted gym memberships
Enhanced maternity and paternity leave (after 2 years' service)Recognition & Engagement:

Scratch Card Scheme - instant wins for great work
Breakfasts, competitions, and engagement days
Volunteer Day annually to give back to causes you care aboutThey don't just believe in a people-first culture - they bring it to life every day. And the most exciting part? They are only just getting started. Join them on their journey and be part of something meaningful, ambitious, and full of opportunity.

Salary: £30,000 - £38,000 (OTE £42,000 - £45,000) DOE.

Candidates may also be interested in Sales, Business Development, New Business, B2B Sales, B2B, Account Manager, Account Management