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DATE ADDED: Fri 01/11/2019

Customer Service Advisor

Swansea / Abertawe, UK
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COMPANY: HALFORDS

JOB TYPE: Permanent, FullTime

As a Customer Service Advisor for our Insurance business you'll be responsible for the day to day processing of insurance claims.



**Hours:**9am - 5.30pm Mon- Fri



**Key Responsibilities**



This role will carry overall responsibility for following


- Logging on new insurance instructions
- Assisting in Insurance Replacement Claim of call types
- Client communications (emails, phone calls and letter)
- Customer communications (emails, phone calls and letter)
- A high level of customer service will demand strong problem-solving abilities.



**Key Tasks**


- Use personal judgement and initiative to develop solutions to challenges and obstacles.
- Plan and manage claims through to their satisfactory completion.
- Record customer preferences and criticisms.
- Make customers aware of future promotions
- Monitor product availabilities and direct the change of our product line up.
- Communicating our strengths and weaknesses to team leaders



**Key Skills**


- Problem solving abilities
- Excellent communication skills
- Exceptional customer ‘care’
- Effective time management
- Ability to work as part of a team
- Insurance knowledge and understanding of terminology is desirable

Advertised through Zoek 04c1a207b8a64e7da50953a599bb9ad14
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