Venesky-Brown's client, a public sector organisation in Dalkeith, is currently looking to recruit a Helpdesk Administrator as soon as possible until June 2025 on a rate of £13.52/hour PAYE. This role will based onsite in the office, working 35 hours per week. The shift patterns are listed below-

9am-5pm, Saturday-Wednesday
9am-5pm, Thursday-Monday
1pm-9pm, Monday-Friday

Responsibilities: 
 
- Manage large amounts of inbound calls and emails in a timely manner. 
- Identify customer's needs, clarify information 
- Record all conversations in our CRM system in a comprehensive way 
- Build good working relationships in order to engage with customers and colleagues effectively 
- Frequently attend ingoing training and briefs to improve knowledge and performance levels 
- Focus on meeting Service Level Agreement targets and timescales 
 
Essential Skills: 
 
- Previous experience in a contact centre/customer services/support role. 
- Proven ability to deal with all enquiries and work as a productive member of the team. 
- Strong phone and verbal communication skills along with active listening. 
- Good communication, interpersonal and organisational skills. 
- Excellent customer service skills. 
- Be able to understand written and verbal communications. 
- Good attention to detail. 
- Good, general administrative skills. 
- PC literate with proficient and accurate keyboard skills. 
- Good working knowledge of Microsoft Office. 
- Flexible working approach and ability to work on own as well as part of a team. 
- Experience of working to tight deadlines. 
- Good written communication skills. 

If you would like to hear more about this opportunity please get in touch. 

INDADMIN