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Date Added: Sat 05/06/2021

Evening Guest Service Representative

Middleton, WI, US
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Company: RESIDENCE INN MARRIOTT

Job Type: Permanent, FullTime

Job Description
The Middleton Residence Inn is hiring an Evening Guest Service Representative! Hours for this position will be 3:00 pm - 11:00 pm. 

**$1000 sign-on bonus!!**
** Starting wage for this position is $14.00 per hour but final wage will be based on experience**

 
North Central Group maintains high standards of cleanliness and hygiene at our properties and has taken additional measures to make our protocols even more rigorous. Click here for more information on what our properties are doing to keep you safe. 

Our team members are the foundation of our company's commitment to excellence. North Central Group takes great pride in the inclusive culture we have created across our portfolio of exceptional properties. Join our family owned business where we create a fun, safe and supportive environment for our team members to thrive and grow in.
#whyNCG: 
  • Mission and Core Value: At NCG, we strive to be the best and offer you the best career
  • Room to Grow: Learn from the best in a friendly and positive work environment and gain the confidence to provide exceptional service
  • NCG Cares: As a family-owned business, each Team Member is an extension of the NCG family
  • There is always time for fun: We celebrate our Team Members and reward their successes
  • Perks: Enjoy discounted Hilton and Marriott hotel stays, a flexible work schedule, Health, Dental, and Vision plans and more!
 Our friendly Guest Service Representatives provide attentive and courteous service, all while creating a memorable and personalized experience for our guests.  Responsibilities:
  • Greet and interact with guests in a warm, friendly and professional manner
  • Provide highest level of service by anticipating, listening attentively, and responding promptly to guests' needs
  • Promptly handle guest service requests and guest complaints to meet and exceed guest expectations
  • Work in cooperation with other departments to ensure a positive guest experience
  • Use computer system to make reservations, check-in and check-out guests and process payments
  • Perform tasks such as answering phones, maintain a cash drawer, operate office equipment
  • Ensure safety and security of the property, staff and guests
Qualifications:
  • Motivated to maintain excellent customer service reputation
  • Strong oral and written communication and interpersonal skills
  • Strong attention to detail, organization and follow-up abilities
  • Ability to work effectively and efficiently in a fast-paced setting
  • Reliability and honesty
  • Desire to contribute to a supportive and effective team
  • Availability to work a flexible schedule between days, nights, weekends and holidays is a plus
 With nearly 40 years of hospitality expertise, North Central Group consistently delivers exceptional service to our guests, clients and to the communities in which we live and work. Our company operates 25+ award-winning properties in five states within the Marriott and Hilton family of brands. Check out our jobs at #removed#/careers and join our growing team!  North Central Group is an Equal Opportunity Employer.

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