Customer Service Agent

• Pay: £29,617 per year
• Based in Walsall, Aldridge
• Monday to Friday - 40 hours per week
• Permanent contract
• This is an office-based role, five days a week
• Previous Call centre and Customer Service experience an advantage

Customer Service Agent in Walsall, Aldridge. As a Customer Service Agent, you will work in a lively office, handling inbound and outbound calls for a thriving business.

Your daily responsibilities will include re booking orders, interacting with drivers, managers, and site managers. All Customer Service Agents collaborate as a team, building strong and lasting relationships with customers.

Requirements of a Customer Service Agent:

• Receiving complaints direct from customers or via the telesales agent, thoroughly investigating these, escalating to the appropriate department heads, and resolving to the satisfaction of the customer including creating credits.
• Meeting and exceeding performance metrics, such as response time and customer satisfaction goals.
• Reach out to customers through follow-up calls after their first deliveries to gather feedback, address any concerns, and provide exceptional customer service to enhance their overall experience.
• Continuously improving and implementing customer support processes and procedures and communicating these to relevant departments as required.

Please click apply if you are interested in this customer service agent role