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DATE ADDED: Wed 30/10/2019

Plumbing Engineer

Telford, UK
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JOB TYPE: Permanent

SALARY: £23000 - £28000/annum

Plumbing Engineer
Objectives of the role:
Job will entail the inspection, servicing and fault finding of plumbing, in both Domestic and commercial properties. The Post-Holder will be required to complete relevant documentation and certification to organisation standard, as well as attending reactive repair call outs.
Role responsibilities:
* Working as part of a team you will ensure that you meet Customer service standards and
* reasonable expectations, during working hours and “out of hours”.
* Carry out a wide range of work dependent on demand, to a high standard and ensuring high levels of productivity at all times.
* To attend responsive repairs, diagnose faults and undertake remedial actions.
* Respond as required to emergency situations. Manage materials and van stock as required.
* Provide support and cover to other engineers and participate in the OOH's service provision duty rota.
* Liaise with despatcher for appointments, access and work details as necessary.
* Liaise with customers to arrange access arrangements and to discuss works.
* Ensure accurate and timely completion of all paperwork including documentation e.g.job tickets and timesheets and ensure these are passed to despatcher within agreed timescales.
* Ensure that any required qualifications for your position remain valid and to ensure that an
* necessary training is arranged and undertaken within the specified timescales.
* Attend meetings and training sessions as required.
* Comply with all relevant company policies and procedures
* Ensure any tools and equipment used are maintained in a safe manner and that any defects reported to your Line Manager immediately.
* Ensure that your vehicle is regularly checked, maintained and well presented.
* Protect the confidentiality of all records in line with DYNO practices and the Data Protection requirements.
* All employees must comply with all company health safety policies, procedures and
* guidelines and promote and maintain an active approach to health safety, in respect of yourself, colleagues and customers.
This job description is neither exhaustive nor exclusive and may be reviewed in the future depending upon operational requirements.
Qualifications Experience
Essential Criteria
* NVQ level 2 or 3, city Guilds, in plumbing
* Full UK driving licence
* No more than 6 points on licence
* Experience of driving vans
Desirable Criteria
· Water Supply (Water fitting) Regulations 1999
· Unvented Hot water
Skills and Ability
* Good organisational and time management skills.
* Ability to keep calm in difficult circumstances.
* Ability to build sound relationships with customers and staff.
* Enthusiasm for providing an excellent service to our customers.
* Ability to meet targets and deadlines, often under pressure.
* Good communication skills, both verbal and written.
* Good Customer Service skills.
Disposition
· Friendly and informative
· Self-motivated
· Enthusiastic and proactive with a positive attitude.
· Committed to excellent customer service.
Other Requirements
· Sound knowledge of safe electrical isolation procedures.
· Experience of multi skilled tasks including plumbing repairs
Role: Plumbing Engineer
Job Type: Permanent
Location: Telford, Shropshire,

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