Lead and shape the strategic direction of housing and neighbourhood services, aligning delivery with organisational priorities

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Oversee the effective management of tenancy, neighbourhood, and resident-facing services to ensure consistent, high-quality outcomes

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Ensure compliance with all relevant regulatory frameworks, including consumer standards, and promote best practice across service areas

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Drive a customer-centric approach, embedding resident voice and feedback into service design and delivery

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Provide leadership and direction to multidisciplinary teams, promoting accountability, performance, and professional development

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Oversee performance management frameworks, using data and insight to inform decision-making and continuous improvement

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Champion service transformation initiatives to enhance efficiency, effectiveness, and resident experience

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Maintain strong governance, risk management, and assurance processes across all areas of responsibility

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Collaborate with internal and external stakeholders to support joined-up service delivery and strategic objectives

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Contribute to financial planning and budget oversight, ensuring services are delivered sustainably and provide value for money

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Act as a key advisor to senior leadership on housing operations, performance, and emerging risks or opportunities