Retentions Administrator

Salary: Negotiable

Contract: Permanent

Hours: Full time or Part Time

Role Purpose

The Retentions Administrator is responsible for supporting customer retention efforts by managing cancellation requests, coordinating save-attempt processes, ensuring accurate record-keeping, and providing exceptional administrative and customer service support.

Key Responsibilities

* Making outbound calls to clients with missed payments to secure resolution

* Handling policy renewals and anniversary calls to maximise retention

* Completing welcome calls for all new policyholders

* Updating and managing client records on our CRM system

* Processing policy changes, cancellations, reinstatements, and updates

* Handling inbound client queries related to payments and policies

* Supporting general office and insurance administration

Skills & Qualifications

* Confident and professional on the phone

* Strong administrative and organisational skills

* Experience using a CRM system

* Excellent attention to detail

* Able to work independently and as part of a team

* Previous insurance industry experience - Desirable

* Knowledge of policy renewals, payments, or compliance - Desirable

* Worked in a retention role/call centre role previously. - Desirable

Interested?
Apply now or contact Aidan Antoniou at Imperial Recruitment Group for a confidential discussion.

Imperial Recruitment Group is committed to being an equal opportunities employer. We celebrate diversity and are dedicated to creating an inclusive environment for all employees. We welcome applications from individuals of all backgrounds, experiences, and abilities, ensuring fair treatment throughout the recruitment process