My Shortlist

Your shortlisted jobs will appear here. To view your shortlist: Login Or Register

Date Added: Wed 14/09/2022

Ocean Import Clerk - Freight Forwarding

Hounslow, UK
Apply Now


Job Type: Permanent, FullTime

Salary: £30,000 - £40,000 per annum

Role Purpose

· Provide first class, excellent Customer Service to all our Customers.

· Deal directly and develop relationships with customers by telephone or electronically

· Consistently deliver high levels of customer service & satisfaction.

· Contribute to the retention of all current business

· Proactively grow our business from existing customers and cross sell at all opportunities.

· Encourage customers to utilise company e-solutions

· Efficient response to customer issues & complaints.

· Commercial awareness & ability to identify new opportunities to increase GP levels.

· Operational handling of shipments in conjunction with National Production Units.


Collate the relevant paperwork and documentation required to process the import into Ireland

• Gather and prepare all import customs documention to hand over to brokerage team

• Arrange transport of LCL and FCL shipments for Delivery

• Liaise with the Importer/Carrier/Origin offices all the way through from booking to the delivery to consignee ,keeping customer updated at all times on delays etc

• All procedures and time frames to followed as per agreed workflows & must be adhered to at all times.

· Communicate effectively with customers & team members by telephone, electronically, or face to face. As per the Customer Charter

· Proactively organise workflow to meet customer timeframes.

· Provide help and advice to support customers.

· Respond promptly to customer enquiries and investigate and solve customer’s problems. Ability to escalate when necessary.

· Proactive approach in all areas of our business

· Review GP proactively and post shipment (All modes)

· Support implementation process and set up of Customer profiles.

· Ensure complete adherence to SOP/SLA.

· Attend Customer scheduled meetings when required.

· Identify any department & business efficiencies, along with Team Leader

· Ensure all pricing & quotations at branch level are delivered as per the Customer Charter.

Apply Now