Key Account Manager
Location: Travel across both sites: Keighley (BD21 4BZ) & Sedgefield (TS21 3EE)
Salary: £65,000 per annum + Company Car
Contract: Full-Time | Permanent
About Us
PFF Group is a leading UK manufacturer of high-quality food packaging solutions, supplying supermarkets, multinational food producers, food service providers and fresh produce companies across the UK.
Following its acquisition in October last year, PFF is now proudly part of the Coppice Group — a forward-thinking, innovative packaging group with a strong reputation for quality, sustainability and customer partnership. Becoming part of Coppice marks an exciting new chapter for PFF, strengthening our capabilities, broadening our product offering and enhancing the service we provide to our customers.
With continued investment in our people, technology and manufacturing facilities, we remain committed to delivering innovative, sustainable packaging solutions that meet the evolving needs of the food industry.
About the Role
We are looking for a commercially driven and relationship-focused Key Account Manager to join our growing team.
This is a pivotal role responsible for managing and developing a portfolio of key customer accounts across the PFF Group, driving profitable growth while strengthening long-term partnerships.
Alongside developing existing accounts, you'll play a key role in re-engaging dormant customers and winning back lost business, turning historic relationships into new commercial success.
You will act as the primary point of contact for customers, ensuring alignment between their needs and internal delivery across operations, supply chain, and commercial teams.
Key Responsibilities
Account Growth & Development
• Manage and grow a portfolio of key accounts across retail, food manufacturing, processors, and specialist sectors
• Identify and deliver cross-sell and up-sell opportunities
• Develop and execute strategic account plans for top-tier customers
• Drive sustainable and profitable revenue growth
Win-Back & Account Reactivation
• Identify dormant and lapsed accounts and develop re-engagement strategies
• Rebuild relationships and convert opportunities into repeat business
• Track and report on pipeline activity and conversion performance
Commercial & Margin Management
• Protect and grow margins through effective pricing and negotiation
• Lead customer price reviews in line with market conditions
• Ensure all business meets agreed commercial and profitability thresholds
NPD & Innovation
• Collaborate with customers on new product development opportunities
• Support the journey from concept through to commercial launch
• Ensure strong conversion from trials to long-term supply
Forecasting & Cross-Functional Collaboration
• Deliver accurate 12-month forecasts for managed accounts
• Work closely with Customer Service, Operations, and Procurement
• Support demand planning, stock management, and service performance
About You
We're looking for a confident and commercially astute account manager who thrives on building relationships and delivering results.
Essential Skills & Experience
• Proven experience managing key or national accounts within packaging or food manufacturing
• Strong track record of account growth and customer retention
• Excellent commercial awareness and margin management
• Ability to manage complex customer requirements
• Strong forecasting, CRM, and data-driven decision-making skills
• Excellent communication and negotiation skills
• Full UK driving licence and willingness to travel
Personal Attributes
• Commercially focused with a results-driven mindset
• Structured, analytical, and highly organised
• Confident re-engaging and influencing stakeholders
• Resilient, proactive, and solution-oriented
• Strong collaborator across cross-functional teams
• Customer-centric with a focus on delivery and execution
What's in It for You
• Company car
• Opportunity to play a key role in a growing and evolving business
• Collaborative and supportive team environment
Interested? Apply today and we look forward to receiving your application!
No agencies please