We have a fantastic opportunity for a Junior Service Desk Analyst tojoin our team based nationally with flexible working.The salary on offer is from £25,000 and this will be a 12 month FTC.

About the role:

The Service Desk Assistant ensure the efficient and timely fulfilment of logistics and administrative aspects of IT service requests, both remotely and onsite. This includes coordinating hardware deliveries and collections, managing supplier relationships, and supporting day-to-day service desk operations. The role liaises with multiple suppliers and third parties, is often handling sensitive or conflicting operational issues, to maintain high standards of service across NHSPS.

What you will bring to the role:

• Act as the first point of contact for administrative and logistical tasks, supporting with hardware requests, deliveries, collections, and returns.
• Manage hardware logistics with suppliers, including booking collections/deliveries, Tech Bar operations, and updating asset records in the system.
• Raise purchase orders for IT equipment logistics, maintain Standard Operating Procedures, and ensure documentation is accurate and up to date.
• Assist with laptop builds and configuration to support new colleague onboarding and ensure readiness of devices for deployment.
• Work with external suppliers and service providers to resolve issues, implement updates, and ensure quality of service to NHSPS staff.
• Undertake training to support effective use of technologies and promote good practice in equipment and data handling across the organisation.
• Provide additional support to the IT Service Desk for incident and problem management, liaising with colleagues and third parties as needed.
• Communication skills

What we can offer you:

We understand how important life is outside of work so, as well as a competitive salary we will also offer:

• 27 days annual leave+ 8 days bank holiday with the option to buy additional weeks leave.

• A Smarter Working Policy, empowering you to choose the location of how and where you work according to your daily activities.

• Training and development opportunities, providing opportunities for our colleagues to develop and progress their careers at all levels through our Professional Excellence Framework.

• Company-wide Colleague Referral Scheme

• SMART Pension contribution into which the company will contribute up to 6%

• A range of flexible benefits including NHS retail discounts and Cycle to Work Scheme.

• We have a great Colleague Assistance Programme and offer support for all areas of life.

An organisation with a passion...

We are an organisation with a passion for giving back. Putting money back into the NHS, raising £150,000 over 3 years for our charity partner Young Lives vs Cancer, supporting colleagues to volunteer within their local communities, and being committed to creating a sustainable working environment on our pledge to become net zero carbon by 2050. We understand that it's important to feel like the work you do is having a meaningful impact on society, and through our approach to being a responsible business, we make sure that every colleague is given the opportunity to make a difference.

We celebrate diversity, and we are working hard to create an inclusive environment where people love to work and can fulfil their potential.

For full details of the role, please see the attached role profile.
We would encourage all applicants to apply as soon as possible as we may close vacancies early should we receive a high number of applications.

Take a look around the company https://#removed#/contact/